Medicare and insurance help
Medicare (1-800-MEDICARE)
Questions about Medicare coverage, claims, plans and Care Compare. Call 1-800-633-4227 (TTY 1-877-486-2048), 24 hours a day, 7 days a week, except some federal holidays. Live chat is also available at medicare.gov.
Utah SHIP (Senior Health Insurance Information Program)
Free, unbiased Medicare counseling for people with Medicare, their families and caregivers, including help comparing plans and applying for Extra Help and Medicare Savings Programs. Run through the Utah Division of Aging and Adult Services. Call 1-800-541-7735.
Social Security Administration
Apply for Extra Help with Part D drug costs, Medicare enrollment questions, SSI, and representative payee questions. Call 1-800-772-1213 (TTY 1-800-325-0778), 8 a.m. to 7 p.m. local time, Monday through Friday; automated services run 24 hours a day.
Utah Insurance Department
Questions or problems with insurance companies, including Medigap and long-term care insurance policies. Call 801-957-9200 or toll-free 800-439-3805.
Medicaid and benefits
Utah Department of Workforce Services (Medicaid eligibility)
DWS decides eligibility for Utah Medicaid, including nursing home Medicaid and Medicare Cost-Sharing Programs. Apply online at jobs.utah.gov. For case questions call 801-526-0950 in the Salt Lake area or 1-866-435-7414 toll-free, Monday through Friday, 8 a.m. to 5 p.m.
Utah Medicaid general questions
Utah Medicaid lists 1-866-435-7414 for eligibility questions and 1-866-608-9422 for other Medicaid questions. Program information is at medicaid.utah.gov.
New Choices Waiver
Helps people living in a nursing facility, assisted living or similar licensed setting move to a community setting with Medicaid support. Call 801-538-6155 (option 6) in the Salt Lake area or 1-800-662-9651 (option 6) elsewhere. Phones are staffed 9 a.m. to noon on Monday, Wednesday, Thursday and Friday; voicemails are returned within a few business days.
HUD-approved reverse mortgage counseling
Required counseling before a federally insured reverse mortgage (HECM), covering costs, risks and alternatives. The Consumer Financial Protection Bureau lists (800) 569-4287 to find a HUD-approved counselor.
Aging services
Utah Division of Aging and Adult Services (DAAS)
The state agency for aging programs, including the Aging Waiver, the Alternatives Program for in-home help, the Caregiver Support Program, SHIP, legal services for older adults and nutrition programs. Call 801-538-3910, or find your local Area Agency on Aging at daas.utah.gov/locations.
Eldercare Locator
A national service run by the U.S. Administration for Community Living that connects older adults and caregivers to local help anywhere in the country, which is useful when a parent lives in another state. Call or text 1-800-677-1116, or search at eldercare.acl.gov.
Utah 211
Free, confidential referrals to local help with housing, food, utilities, health care and other needs, run by the United Ways of Utah. Dial 211 from a mobile phone or call 888-826-9790, daily 8:30 a.m. to 4:45 p.m. You can also text your ZIP code to 801-845-2211 on weekdays or search at 211utah.org.
Local Area Agencies on Aging
Salt Lake County Aging and Adult Services
Area Agency on Aging for Salt Lake County: caregiver support, in-home services, Aging Waiver referrals and senior programs. Call 385-468-3200.
Davis County Health Department, Family Health and Senior Services
Aging services for Davis County, listed by the Utah Division of Aging and Adult Services. Call 801-525-5050.
Weber Area Agency on Aging
Area Agency on Aging for Weber and Morgan counties. Call 801-625-3770.
Mountainland Department of Aging and Family Services
Area Agency on Aging for Utah, Summit and Wasatch counties. Call 801-229-3800.
Bear River Area Agency on Aging
Area Agency on Aging for Box Elder, Cache and Rich counties. Call 435-752-6962.
Tooele County Aging Services
Aging services for Tooele County. Call 435-277-2420.
Five County Area Agency on Aging
Area Agency on Aging for Beaver, Garfield, Iron, Kane and Washington counties. Call 435-673-3548.
R6 Regional Council (Six County)
Aging services for Juab, Millard, Piute, Sanpete, Sevier and Wayne counties. Call 435-893-0700.
Southeastern Utah Area Agency on Aging
Area Agency on Aging for Carbon, Emery and Grand counties. Call 435-613-0036.
San Juan County Area Agency on Aging
Area Agency on Aging for San Juan County. Call 435-587-3225.
Uintah Basin Area Agency on Aging
Area Agency on Aging for Daggett and Duchesne counties. Call 435-722-4518.
Uintah County Council on Aging (Golden Age Center)
Aging services for Uintah County. Call 435-789-2169.
Complaints and rights
Utah Long-Term Care Ombudsman Program
Advocates for residents of nursing homes and assisted living, investigates complaints about residents’ rights, and helps people who are choosing a facility. Anyone can raise a concern on a resident’s behalf, and information is kept confidential. Call 801-538-3910 or find your county ombudsman at daas.utah.gov.
Utah Adult Protective Services
Investigates abuse, neglect and exploitation of vulnerable adults, including self-neglect. Call 1-800-371-7897, Monday through Friday, 8 a.m. to 5 p.m., or report online at any hour through daas.utah.gov. Call 911 in an emergency. Utah law requires anyone with reason to believe a vulnerable adult is being abused, neglected or exploited to report.
Utah DHHS Office of Licensing
Takes concerns about licensed health care facilities and programs, such as assisted living, and about unlicensed programs. It also offers a facility search and lists of sanctions from the past three years. Call (801) 538-4242 or use the online concern form at dlbc.utah.gov.
Crisis
911
Call 911 for any medical emergency, or if someone is in immediate danger, including suspected abuse in progress.
988 Suicide and Crisis Lifeline
Free, confidential support 24 hours a day for anyone in emotional distress or thinking about suicide, and for people worried about someone else. Call or text 988, or chat at 988lifeline.org.
Veterans Crisis Line
Free, confidential crisis support for veterans, service members and their families, 24 hours a day. Dial 988 and press 1, text 838255, or chat at veteranscrisisline.net. You don’t need to be enrolled in VA benefits or health care.
Veterans
Utah Department of Veterans and Military Affairs
Veteran Service Officers help with VA benefit claims and meet veterans at locations around the state, and the department runs Utah’s four veterans homes. Call 801-326-2372 or toll-free 800-894-9497.
VA Caregiver Support Line
Support and information for family caregivers of veterans, including connection to the Caregiver Support Program at the local VA. Call toll-free 1-855-260-3274.
William E. Christoffersen Salt Lake Veterans Home
State veterans home in Salt Lake City offering skilled nursing and memory care. Call 801-584-1900.
George E. Wahlen Ogden Veterans Home
State veterans home in Ogden offering rehabilitation, extended skilled nursing and memory care. Call 801-334-4300.
Mervyn Sharp Bennion Veterans Home
State veterans home in Payson offering long-term care. Call 801-465-5400.
Southern Utah Veterans Home
State veterans home in Ivins offering long-term care. Call 435-634-5220.
Legal help
Utah Legal Services
Free legal help in non-criminal cases for Utahns with low incomes, including estate planning and senior issues. Intake lines are 801-328-8891 inside Salt Lake County and 1-800-662-4245 outside Salt Lake County, Monday through Friday, 9 a.m. to 2 p.m. You can also apply online at utahlegalservices.org.
Disability Law Center
Utah’s designated protection and advocacy agency for people with disabilities. Free help with rights in nursing homes and other institutions, community living, housing, accessibility, representative payee issues and alternatives to guardianship. It does not handle Medicaid or Social Security disability applications or denials. Call (800) 662-9080.
Dementia
Alzheimer’s Association 24/7 Helpline
Free, confidential help any time, day or night, for people living with dementia, caregivers and families: information, local resources, care planning, crisis help and free care consultations with dementia specialists. Interpreters are available in more than 200 languages. Call 800-272-3900 (dial 711 for relay).
Disability
Utah Division of Services for People with Disabilities (DSPD)
State services and Medicaid waivers for Utahns with intellectual disabilities, brain injuries and physical disabilities. To apply or ask about eligibility, call 1-844-275-3773 (1-844-ASK-DSPD) or 801-538-4200.
More answers
Making the decisionPaying for careHospiceHome healthIn-home personal careSenior livingAssisted livingMemory careSkilled nursing and rehabAdult day careRespite careCare managementMedical equipmentDialysisHospital stay and dischargeAddiction treatmentMental health care
Sources (checked 2026-11-01)
- Medicare.gov: Talk to someone
- Utah DAAS: Services
- CMS: Utah SHIP contact
- Utah DAAS: Area Agency on Aging locations
- Utah DAAS: Long-Term Care Ombudsman
- Utah DAAS: Adult Protective Services
- SSA: Call us
- Utah Insurance Department: Medicare
- Utah DWS: Eligibility services contact
- Utah Medicaid: Long-term care and waiver programs
- Utah Medicaid: New Choices Waiver
- CFPB: Reverse mortgages discussion guide
- Eldercare Locator
- 211 Utah
- Utah Office of Licensing: Submit a concern
- Utah Office of Licensing: Health facilities
- 988 Suicide and Crisis Lifeline
- Veterans Crisis Line
- Utah Department of Veterans and Military Affairs: FAQs
- Utah Department of Veterans and Military Affairs: Veterans Homes
- VA Caregiver Support Line
- Utah Legal Services
- Utah Legal Services: Where else can I go (intake numbers)
- Disability Law Center
- Alzheimer’s Association 24/7 Helpline
- Utah DSPD: Contact
General information, not medical, legal or financial advice. Rules change; confirm with the program or a professional.
